Before capture
If moderation does not allow a listing, PayPal checkout is not opened and no payment is captured. A canceled or unapproved PayPal order creates no City Power. After a manual approval we email a checkout link if you left an email; City Power still starts only after successful capture.
Technical activation failure
If payment succeeds but a platform failure prevents us from providing the purchased promotional service, we will fix the activation promptly, extend equivalent lost time, or issue an appropriate refund.
Change of mind
Because digital promotional placement begins immediately on successful capture, change-of-mind refunds are generally not offered after activation, except where required by applicable law or payment-provider rules.
Duplicate or incorrect charges
Confirmed duplicate charges caused by a platform or provider error will be refunded. Contact support with the PayPal transaction information so we can investigate without exposing sensitive payment credentials.
Policy violations
A listing that later violates the Listing Policy may be suspended or removed. When we end a placement early for that reason, we refund the unused remainder of the term on a pro-rata daily basis, less any costs the violation actually caused us. We keep payment for the days the promotion ran, not for days we did not deliver.
This covers removals we initiate. It does not create a refund for a placement that ran its full 30 days, and it does not limit our rights or yours where fraud, a chargeback, or applicable law requires a different outcome.
Partial and full refunds
When a refund is issued, the corresponding City Power is reduced immediately. A full refund marks the promotion credit refunded; a partial refund leaves only the unrefunded amount active for the remainder of the original term.
Request support
Email hello@mlola.com. Include the promoted domain, approximate purchase date, and PayPal order or capture ID. Never send card details or account passwords.